Part 1: The HypeMirrors Brand & Philosophy

1. What is the philosophy behind HypeMirrors?

HypeMirrors is built for the sneaker hunter – the collector who knows the drop, the silhouette, and the story behind every pair. We exist to connect you with authentic Nike, Adidas, New Balance, and Puma footwear without the noise. When you shop HypeMirrors, you are shopping with a US-based team that treats every order like a hunt worth finishing.

2. What makes HypeMirrors different?

We focus on authentic sneakers from the brands that matter – Nike, Adidas, New Balance, and Puma – curated for style, comfort, and everyday wear. No gimmicks, no filler. Just real kicks, clear pricing, and support that actually responds.

3. Is HypeMirrors a US-based brand?

Yes. HypeMirrors is owned and operated by SNEAKER HUNTER LLC. (EIN 82-2162757), based in Miami, Florida. Being US-based helps us control quality, fulfillment speed, and customer support for orders across the United States.

Part 2: Shipping & Delivery

4. How much is shipping and tax?

Shipping is FREE on all orders within the USA. All prices listed on our website already include tax. The price you see is the price you pay – no surprises at checkout.

5. How long will it take to get my order?

• Handling Time: 1-3 business days to process, pack, and hand over your order to the carrier.
• Transit Time: Typically 3-5 business days once shipped.
• Total Delivery Time: Usually 4-8 business days after placing your order.

6. How do I track my order?

As soon as your order ships, you will receive a confirmation email with a tracking number. Use that link or your order confirmation details for real-time updates.

Part 3: Orders, Returns & Cancellations

7. Can I cancel or modify my order after placing it?

We process orders very quickly. You only have 2 hours from the time of ordering to request a cancellation. Please email us immediately at Support@hypemirrors.com with the subject line: URGENT: CANCEL ORDER #[Your order number]. After 2 hours, your order may be in processing and cannot be changed.

8. What is your return policy?

We offer an extended 60-day return policy from the delivery date. Items must be unworn, unwashed, and in their original packaging (including the shoe box). Please review our full Returns and Refunds Policy page for details.

9. Who pays for return shipping?

If the return is due to our error (wrong item sent, manufacturing defect), we cover return shipping. If you are returning due to a change of mind or wrong size ordered, the customer is responsible for the return shipping fee.

10. What if I receive a damaged or incorrect product?

Please email us within 48 hours of receiving the package. Include your Order Number and clear photos of the issue. We will arrange a replacement or full refund, free of charge.

Part 4: Payment & Refunds

11. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are encrypted and processed in USD.

12. When will I receive my refund?

Refunds are processed back to your original payment method after we receive and inspect your return. Please allow up to 15 days for funds to appear, depending on your bank. If you have not received your refund after 15 days, contact Support@hypemirrors.com.

Part 5: Products & Sizing

Are your sneakers authentic?

Yes. HypeMirrors offers carefully selected authentic footwear from Nike, Adidas, New Balance, and Puma, chosen for quality, comfort, and performance.

How do I choose the right size?

Each product page includes sizing guidance, and our Size Chart page shows brand-specific charts. If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit.

Do your sneakers run true to size?

Most sneakers run true to size, but fit can vary slightly by brand, design, and materials.

Still have questions? Email Support@hypemirrors.com – SNEAKER HUNTER LLC., 376 NE 194th Ln, Miami, FL 33179.